AI in Telecom
ZTE’s AI infrastructure and AI-powered terminals revealed at MWC Shanghai
ZTE Corporation unveiled a full range of AI initiatives under the theme “Catalyzing Intelligent Innovation” at MWC Shanghai 2025. Those innovations include AI + networks, AI applications, and AI-powered terminals. During several demonstrations, ZTE showcased its key advancements in AI phones and smart homes. Leveraging its underlying capabilities, the company is committed to providing full-stack solutions—from infrastructure to application ecosystems—for operators, enterprises, and consumers, co-creating an era of AI for all.
ZTE’s Chief Development Officer Cui Li outlined the vendor’s roadmap for building intelligent infrastructure and accelerating artificial intelligence (AI) adoption across industries during a keynote session at MWC Shanghai 2025. During her speech, Cui highlighted the growing influence of large AI models and the critical role of foundational infrastructure. “No matter how AI technology evolves in the future, the focus will remain on efficient infrastructure, optimized algorithms and practical applications,” she said. The Chinese vendor is deploying modular, prefabricated data center units and AI-based power management, which she said reduce energy use and cooling loads by more than 10%. These developments are aimed at delivering flexible, sustainable capacity to meet growing AI demands, the ZTE executive said.
ZTE is also advancing “AI-native” networks that shift from traditional architectures to heterogeneous computing platforms, with embedded AI capabilities. This, Cui said, marks a shift from AI as a support tool to autonomous agents shaping operations. Ms. Cui emphasized the role of high-quality, secure data and efficient algorithms in building more capable AI. “Data is like fertile ‘soil’. Its volume, purity and security decide how well AI as a plant can grow,” she said. “Every digital application — including AI — depends on efficient and green infrastructure,” she said.
ZTE is heavily investing in AI-native network architecture and high-efficiency computing:
- AI-native networks – ZTE is redesigning telecom infrastructure with embedded intelligence, modular data centers and AI-driven energy systems to meet escalating AI compute demands.
- Smarter models, better data – With advanced training methods and tools, ZTE is pushing the boundaries of model accuracy and real-world performance.
- Edge-to-core deployment – ZTE is integrating AI across consumer, home and industry use cases, delivering over 100 applied solutions across 18 verticals under its “AI for All” strategy.
ZTE has rolled out a full range of innovative solutions for network intelligence upgrades.
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AIR RAN solution: deeply integrating AI to fully improve energy efficiency, maintenance efficiency, and user experience, driving the transition towards value creation of 5G
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AIR Net solution: a high-level autonomous network solution that encompasses three engines to advance network operations towards “Agentic Operations”
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AI-optical campus solution: addressing network pain points in various scenarios for higher operational efficiency in cities
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HI-NET solution: a high-performance and highly intelligent transport network solution enabling “terminal-edge-network-computing” synergy with multiple groundbreaking innovations, including the industry’s first integrated sensing-communication-computing CPE, full-band OTNs, highest-density 800G intelligent switches, and the world’s leading AI-native routers
Through technological innovations in wireless and wired networks, ZTE is building an energy-efficient, wide-coverage, and intelligent network infrastructure that meets current business needs and lays the groundwork for future AI-driven applications, positioning operators as first movers in digital transformation.
In the home terminal market, ZTE AI Home establishes a family-centric vDC and employs MoE-based AI agents to deliver personalized services for each household member. Supported by an AI network, home-based computing power, AI screens, and AI companion robots, ZTE AI Home ensures a seamless and engaging experience—providing 24/7 all-around, warm-hearted care for every family member. The product highlights include:
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AI FTTR: Serving as a thoughtful life assistant, it is equipped with a household knowledge base to proactively understand and optimize daily routines for every family member.
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AI Wi-Fi 7: Featuring the industry’s first omnidirectional antenna and smart roaming solution, it ensures high-speed and stable connectivity.
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Smart display: It acts like an exclusive personal trainer, leveraging precise semantic parsing technology to tailor personalized services for users.
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AI flexible screen & cloud PC: Multi-screen interactions cater to diverse needs for home entertainment and mobile office, creating a new paradigm for smart homes.
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AI companion robot: Backed by smart emotion recognition and bionic interaction systems, the robot safeguards children’s healthy growth with emotionally intelligent connections.
ZTE will anchor its product strategy on “Connectivity + Computing.” Collaborating with industry partners, the company is committed to driving industrial transformation, and achieving computing and AI for all, thereby contributing to a smarter, more connected world.
References:
ZTE reports H1-2024 revenue of RMB 62.49 billion (+2.9% YoY) and net profit of RMB 5.73 billion (+4.8% YoY)
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Ericsson revamps its OSS/BSS with AI using Amazon Bedrock as a foundation
At this week’s TM Forum-organized Digital Transformation World (DTW) event in Copenhagen, Ericsson has given its operations support systems (BSS/OSS) portfolio a complete AI makeover. This BSS/OSS revamp aims to improve operational efficiency, boost business growth, and elevate customer experiences. It includes a Gen-AI Lab, where telcos can try out their latest BSS/OSS-related ideas; a Telco Agentic AI Studio, where developers are invited to come and build generative AI products for telcos; and a range of Ericsson’s own Telco IT AI apps. Underpinning all this is the Telco IT AI Engine, which handles various tasks to do with BSS/OSS orchestration.
Ericsson is investing to enable CSPs make a real impact with AI, intent and automation. AI is now embedded throughout the portfolio, and the other updates range across five critical, interlinked transformation areas within a CSP’s operational transformation, with each area of evolution based on a clear rationale and vision for the value it generates. Ericsson sites several benefits for telcos:
- Data – Make your data more useful. Introducing Telco DataOps Platform. An evolution from the existing Ericsson Mediation, the platform enables unified data collection, processing, management, and governance, removing silos and complexity to make data more useful across the whole business, and fuel effective AI to run their business and operations more smoothly.
- Cloud and IT – Stay ahead of the business. Introducing Ericsson Intelligent IT Suite. A holistic end-to-end approach supporting OSS/BSS evolution designed for Telco scale to accelerate delivery, streamline operations, and empower teams with the tools to unlock value from day one and beyond. It enables CSPs to embrace innovative transformative approaches that deliver real-time business agility and impact to stay ahead of business demands in rapidly evolving OSS/BSS landscapes.
- Monetization – Make sure you get paid. Introducing Ericsson Charging and Billing Evolved. A cloud-native monetization platform that enables real-time charging and billing for multi-sided business models. It is powered by cutting-edge AI capabilities that makes it easy to accelerate partner-led growth, launch and monetize enterprise services efficiently, and capture revenue across all business lines at scale.
- Service Orchestration – Deliver as fast as you can sell. Upgraded Ericsson Service Orchestration and Assurance with Agentic AI: Uses AI and intent to automatically set up and manage services based on a CSP’s business goals, providing a robust engine for transforming to autonomous networks. It empowers CSPs to cut out manual steps and provides the infrastructure to launch and scale differentiated connectivity services
- Core Commerce – Be easy to buy from. AI-enabled core commerce. Streamline selling with intelligent offer creation. Key capabilities include efficient offering design through a Gen-AI capable product configuration assistant and guided selling using an intelligent telco-specific CPQ for seamless ‘Quote to Cash’ processes, supported by a CRM-agnostic approach. CSPs can launch tailored enterprise solutions faster and co-create offers with partners all while delivering seamless omni-channel experiences
Grameenphone, a Bangladesh telco with more than 80 million subscribers is an Ericsson BSS/OSS customer. “They can’t do massive investments in areas that aren’t going to give a return,” said Jason Keane, the head of Ericsson’s business and operational support systems portfolio who noted the low average revenue per user (ARPU) in the Bangladeshi telecom market. The technologies developed by Ericsson are helping Grameenphone’s subscribers with top-ups, bill payments and operations issues.
“What they’re saying is we want to enable our customers to have a fast, seamless experience, where AI can help in some of the interaction flows between external systems. “AI itself isn’t free. You’ve got to pay your consumption, and it can add up if you don’t use it correctly.”
To date, very few companies have seen financial benefits in either higher sales or lower costs from AI. The ROI just isn’t there. If organizations end up spending more on AI systems than they would on manual effort to achieve the same results, money would be wasted. Another issue is the poor quality of telco data which can’t be effectively used to train AI agents.
Ericsson’ Booth at DTW Ignite 2025 event in Copenhagen
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Ericsson appears to have been heavily reliant on Amazon Web Services (AWS) for the technologies it is advertising at DTW this week. Amazon Bedrock, a managed service for building generative AI models, is the foundation of the Gen-AI Lab and the Telco Agentic AI Studio. “We had to pick one, right?” said Keane. “I picked Amazon. It’s a good provider, and this is the model I do my development against.”
Regarding AI’s threat to jobs of OSS/BSS workers, Light Reading’s Iain Morris, wrote:
“Wider adoption by telcos of Ericsson’s latest technologies, and similar offerings from rivals, might be a big negative for many telco operations employees. At most immediate risk are the junior technicians or programmers dealing with basic code that can be easily handled by AI. But the senior programmers had to start somewhere, and even they don’t look safe. AI enthusiasts dream of what the TM Forum calls the fully autonomous network, when people are out of the loop and the operation is run almost entirely by machines.”
Ericsson has realized its OSS and BSS tools need to address the requirements of network operators that either already, or will in the near future, adopt cloud-native processes, run cloud-based horizontal IT platforms and make extensive use of AI to automate back-office processes and introduce autonomous network operations that reduce manual intervention and the time to address problems while also introducing greater agility (as long as the right foundations are in place).
Mats Karlsson, Head of Solution Area Business and Operations Support Systems, Ericsson says: “What we are unveiling today illustrates a transformative step into industrializing Business and Operations Support Systems for the autonomous age. Using AI and automation, as well as our decades of knowledge and experience in our people, technology, processes – we get results. These changes will ensure we empower CSPs to unlock value precisely when and where it can be captured. We operate in a complex industry, one which is evidently in need of a focus on no nonsense OSS/BSS. These changes, and our commitment to continuous evolution for innovation, will help simplify it where possible, ensuring that CSPs can get on with their key goals of building better, more efficient services for their customers while securing existing revenue and striving for new revenue opportunities.”
Ahmad Latif Ali, Associate Vice President, EMEA Telecommunications Insights at IDC says: “Our recent research, featured in the IDC InfoBrief “Mapping the OSS/BSS Transformation Journey: Accelerate Innovation and Commercial Success,” highlights recurring challenges organizations faced in transformation initiatives, particularly the complex and often simultaneous evolution of systems, processes, and organizational structures. Ericsson’s continuous evolution of OSS/BSS addresses these key, interlinked transformation challenges head-on, paving the way for automation powered by advanced AI capabilities. This approach creates effective pathways to modernize OSS/BSS and supports meaningful progress across the transformation journey.”
References:
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